|About Cree LED|
History & Milestones
Cree's leadership begins with innovative materials, primarily silicon carbide (SiC), that provide high-efficiency performance for numerous semiconductor applications. Using SiC as a platform material, Cree has spent over 20 years developing an array of new technologies that far surpass traditional ones.
Dewe After-sales Services Department provides customers with 24 –hour- phone service. When you contact us, please let us know the following information:
1.Your name and phone number
B.Real-time communication service
Absen after-sales service engineers could provide customer services through TM & E-mail & MSN, for example, sending the video files of software operation & graphic card setup by TM to show how to operate.
C.Remote control service
Dewe can operate the customer’s computer remotely via Internet, to install and set up software for customers, and to dispose of the technical fault of LED display system software.
Under warranty, customers could send the defective components back to Dewe , we will repair them and return to you as soon as we can. Please refer to the time chart of our response to some main components fault.
We will send engineer to offer on-site service with your assistance upon your requirement.
The scope of after-sales services
Absen after-sales services are mainly related to the failures as below: hardware failure, connector failure, and control system failure, control software failure, the failure of accessories provided by Absen. The services under warranty are divided into the paid services and the free services, please refer to the following table:
Free services under warranty
1.Failures of module, power supply and fan in the display.
Paid service under warranty
1.Failures not caused by Absen’s construction(such as, structure decoration etc).
Dewe fault diagnosis time limits and overtime report procedure
Remark: Reporting time limit for Level 4 fault is calculated basing on 7 days per week, 24 hours per day; Reporting time limit for Level 1 & Level 2 & Level 3 faults are calculated basing on standard working time; the fault diagnose should be completed together by Dewe and customers; we would be not able to implement the above reporting processure without your active cooperation.